Proactive Business IT Support
Managed support without the “break-fix” panic
Remote Administration When a staff member has a problem, they don’t have to wait days for a site visit. Using secure remote access, I can jump onto their machine within minutes to resolve software glitches, email issues, or printer errors instantly.
Tailored Maintenance Contracts Prevention is better than downtime. For businesses that need ongoing peace of mind, I offer custom monthly maintenance plans to proactively monitor your network, install vital security patches, and keep your hardware running at peak performance.
Priority Queuing When you partner with me for ongoing support, your business jumps to the front of the line. Critical issues—like a downed network or inaccessible files—are addressed immediately, minimizing disruption to your daily operations.
15-Minute Billing Increments For one-off ad-hoc fixes, I charge a standard one-hour minimum. However, for clients on a 10-hour support block or monthly maintenance plan, I track my time in fair 15-minute increments. That means a quick password reset won’t eat up a whole hour of your budget.
Transparent Pricing
I believe in keeping business IT simple. For ad-hoc cloud administration and support, I charge a flat £60.00 per hour (subject to a minimum one-hour charge).
For larger system migrations or full company rollouts, I offer fixed half-day (£240) and full-day (£480) project rates so you know exactly what your IT investment will be upfront.
For businesses looking for better value and ongoing peace of mind, I also offer flexible 10-hour support blocks (which unlock 15-minute billing increments for quick fixes), alongside fully tailored monthly maintenance plans for proactive, managed support.